Florence

Florence Hero
University of Miami's eRegulatory Binder System

The Florence platform is the University of Miami’s 21-CFR-11 compliant electronic regulatory binder system. The system establishes standard processes and procedures for accessing a study, which is structured and organized to reflect all essential documents following best practices. 

Key Features

  • Secure Document Storage & Compliance Tracking
  • Robust Audit Trails & Role Based Access
  • Collaboration & Workflow Integration

Florence Login


🎯Florence Transition (Spring 2027)

The University of Miami is transitioning from Complion to Florence as the institutional eRegulatory platform for clinical research studies. Florence provides secure electronic regulatory binders, document management, compliance tracking, and study team collaboration tools. Electronic binders are required for FDA-regulated clinical trials under 🔗 University policy.

Florence will provide departments with a centralized, compliant, and scalable solution for managing electronic Investigator Site Files (eISFs), Trial Master Files (eTMFs), and regulatory binders. Each department, center, or institute will have a dedicated Florence team space to support its research portfolio.

Who Needs to Use Florence?

Use of an eRegulatory Binder is required for FDA-regulated human subject research. Exception to this requirement is if the study has been initiated by an external entity (e.g. industry sponsor or external institution) and they are providing an alternative eRegulatory binder application for use for essential study document storage.


Cards

What is changing?

  • University of Miami is transitioning from Complion to Florence for eRegulatory binders for clinical research studies
  • Electronic regulatory binders are required under university policy for all FDA regulated clinical trials, regardless of funding source
  • Florence will create a specific "Team" or space in Florence for each department

Why Florence?

  • Includes HIPAA-compliant participant source eBinder functionality
  • Built in dashboard that displays missing or overdue documents
  • Both Investigator Site File and Trial Master File templates
  • Unit-level statements of work and chargeback flexibility
  • Real-time compliance and document tracking dashboards
  • Centralized study documentation and oversight capabilities

What do I need to do?

  • SAO or designee should contact abby.engelberth@florencehc.com, Senior Account Manager, to initiate a statement of work with Florence eResearch
  • Designate a Team Admin/Super User and provide a department billing contact
  • Estimate their annual need for industry sponsored FDA regulated study eBinders
  • Other resources:

Getting Started

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  • Requirements to Get Started

    1. Initiate a Statement of Work

    Departments and study teams are responsible for executing and validating the migration. Designee should contact abby.engelberth@florencehc.com to initiate a Statement of Work (SOW) with Florence eResearch, provide their department address, a billing contact and the contact for a Team Admin(Super User) to recieve the FloPro certification.

    An SOW should be executed as an addendum to the University's Master Service Agreement with Florence to establish your department's Florence Team Space, please ensure to use the proper team space.

    2. Complete Training

    Department Team Administrators complete Florence FloPro certification training & are given access to UAT environment to test roles and test study binder structures. Additional study team members will have access to Florence training resources, including self-paced video modules

    3. Team Setup & Legacy Study Migration

    Once a department Super User has completed the FloPro Team Admin certification, a Team workspace specific for the department will be created in the UMiami Florence production space. Team admins will then be able to migrate legacy studies into Florence.

    4. Estimate Annual eBinder Needs

    Please provide an estimate of the number of industry-sponsored FDA-regulated studies expected to require Florence eBinders annually. As a reminder, University policy requires the use of an approved electronic regulatory system for FDA-regulated clinical studies. 

    • Departments will be asked to provide a billing contact for Florence related invoicing.
    • Industry-sponsored study binders are priced at $1,100 per study binder annually.
    • Investigator-Initiated study binders are provided at no cost.
    • Departments will be invoiced based on:
      • Annual projected industry-sponsored binders x $1,100, and
      • $200 FloPro certification fee for each designated Team Admin.
    • Departments may incorporate eBinder costs into sponsor budgets and recover these expenses through standard clinical trial post-award management processes.
    • Additional study team members will have access to Florence training resources, including self-paced video modules.
    • Team Admins may customize University-configured roles and templates within their department's Florence environment, if desired.

     

     

  • Transitioning from Complion?

    For active studies currently managed in Complion follow the steps below to migrate your binder and documents to Florence. Before following instruction below, ensure you have a designated Team Administrator.

    Pre-Migration Setup

    Step 1: Confirm Study Eligibility

    Confirm study eligibility by ensuring the study meets all of the following:

    1. Study is  active
    2. Official study binder currently resides in Complion
    3. Study is eligible to transition per institutional guidance 

    Step 2: Create Study Inventory

    Before exporting documents, develop a complete inventory of what exists in Complion. This inventory becomes authorative checklist for migration validation.

    At a minimum we recommend the following:

    • Study Title and IRB Number
    • Binder sections currently used
    • Document names and counts per section
    • Current version numbers of approval status
    • Total count of documents

    The table below provides guidance on prioritizing content for migration.

    Document Category Migration Expectation
    Final IRB-approval protocol Required
    IRB Approval Letter Required
    Informed Consent forms (current and prior activations) Required
    Delegation of responsibility logs Required
    FDA forms Required
    Safety reports / IND correspondence Required (as applicable)
    Monitoring visit reports Recommended
    Training logs Recommended
    Superseded drafts / working files Optional
    Legacy correspondence not tied to compliance Optional

    *Department should consult sponsors or monitors if there is uncertainty about required content

    Exporting Data from Complion

    Step 3: Exporting Documents

    Complion does not support a full-binder export, documents must be downloaded manually.

    1. Log into Complion and opent the study binder
    2. Navigate section-by-section through the binder
    3. Download documents locally, ensuring:
      1. Original filenames are preserved
      2. Version history is retained where available
      3. Signature and approval pages are included

    Important Notes

    1. Workflow history and audit trails may not transfer
    2. Secure storage must be used during download and staging

    Step 4: Capture Supporting Metadata

    For documents with regulatory relevance, capture key metadata during export:

    • Approval and effective dates
    • Version number
    • Signatory (PI, sponsor, monitor, etc.)

    Recommendation: Record metadata in the inventory spreadsheet or migration log.

    Preparing Florence

    Step 5: Verify Florence Study Setup

    Before uploading any documents, confirm:

    • The study shell exists in Florence
    • The correct study type is selected (FDA vs. non-FDA)
    • The binder structure follows institutional standards
    • Required users have appropriate access

    Avoid uploading documents until structure and permissions are confirmed.

    Complion to Florence Section Mapping

    The table below illustrates common section alignment. Exact structures may vary by study type.

    Complion Section Florence Section
    Regulatory Documents Regulatory Essential Documents
    IRB Correspondence IRB / EC Approvals
    Informed Consent Informed Consent
    Safety Reports Safety
    Delegation Logs Study Team & Delegation
    Monitoring Reports Monitoring
    Training Records Training & Qualifications

    Uploading into Florence

    Step 6: Rebuild the Binder Structure

    In Florence:

    1. Create or confirm the appropriate section structure
    2. Map Complion folders to Florence sections
    3. Document any deviations or consolidations in the migration log

    Step 7: Upload Documents

    For each document:

    • Upload to the correct Florence section
    • Preserve the original filename on initial upload
    • Complete Florence metadata fields when prompted
    • Apply new approvals or signatures if required

    Post Migration Validation (Required)

    Step 8: Quality Control Review

    After upload is complete:

    • Compare the Complion inventory to Florence contents
    • Validate document counts by section
    • Spot-check critical documents (protocol, consent, delegation logs)
    • Confirm documents are complete, current, and correctly filed

    Step 9: Complete the Migration Log

    Minimum migration log fields:
    • Study title and IRB number
    • Date(s) of migration
    • Name(s) of individual(s) performing migration
    • Confirmation that required documents were migrated
    • Notes on limitations or exceptions (if any)
    • Final sign-off

    This log should be retained with study documentation for audit readiness.

    Known Limitations & Caveats

    • Complion workflow history and certain audit elements may not transfer
    • Metadata fields may not align one-to-one between systems
    • Manual effort is required for each active study

Resources

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Support

Our Research Support Helpdesk and Florence are here to help. 

Florence Support support@florencehc.com
Customer Success Manager april.mason@florencehc.com

OVPRS Help Desk

Monday - Friday
8:00 AM - 5:00 PM
305-243-2314

Submit Request

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